Department for Community Based Services

Standards of Practice Online Manual

30.9 Case Transfer

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter 30-Quality Assurance and Organizational Integrity
30.9 Case Transfer

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Legal Authority/Introduction


  • N/A

The Cabinet is obligated to ensure uninterrupted service delivery across case transfers, whether the transfer occurs across teams or across regions.  Transfer decision-making should be guided by the target of the agency’s reasonable efforts, whether those efforts are designed to prevent removal, reunify children, or establish permanency.  Throughout the transfer process, teams and regions are to share cases and work cooperatively to serve the family.  Disagreements regarding case responsibility should be resolved in a timely manner.  Disagreements within regions should be settled by regional leadership.  When there are disagreements between regions, the decisions of the director of The Divison of Service Regions (DSR) are binding on service regions. 

Practice Guidance

  • Cases are opened in the county where the family can receive the most appropriate services.  Regional decisions about case responsibility should be guided by an understanding of who is to receive reasonable efforts to: 
    • Prevent removal; or
    • Attempt reunification.
  • When children and parents reside in different counties, onsite services are provided to family members residing outside the county with case responsibility.
  • In accordance with the family court rules, a case may not be transferred to another court prior to adjudication.  If a case is being transferred more than forty-five (45) miles away, the sending SSW will maintain the court case, even after the adjudication hearing, until the case is successfully transferred to the new jurisdiction for the receiving county. 5
  • The receiving SSW and FSOS should review the TWIST Face Sheet in order to learn all the information they can about the family that is transferring services to their county/region.
  • If a child is removed from the custody of parents who are in an existing relationship, then the parents separate and move to different counties, case responsibility remains in the county where the case was initiated.  Once custody is awarded to one parent, the case may be transferred to the custodial parent’s county and onsite services are requested for the other parent as needed.    
IN PATIENT TREATMENT CENTERS and SHELTERS (Homeless, Domestic Violence, etc.)
  • If the child(ren) resides with the parent(s) while in treatment where the length of stay in the program is longer than six (6) months, the case is transferred to the county where the treatment program is located.
  • If the child(ren) does not reside with the parent(s) while in treatment, case responsibility remains in the county where the parent resided before entering the facility, until it is determined where the parent will be residing after his/her release from the program.


  • Case responsibility regarding kinship care cases remains in the county where the custodial parent resides. The case may be shared, when the approved relative caregiver resides in another county. The receiving SSW follows procedures outlined in SOP 1.11 Onsite Provision of Services for ongoing service provision to the approved relative caregiver.
  • The decision for an FSOS to keep a case in a county when the family has moved to another county or region is reviewed with the SRA or designee for approval. It may be necessary to keep the case if a family is transient or if their current location is temporary. If onsite services are needed, the SSW assigned to the case follows procedures outlined in SOP 1.11 Onsite Provision of Services.
  • When a case does not warrant transfer to another county/region, but assistance is required in providing timely service provision, the SSW assigned the case follows procedures outlined in SOP 1.11 Onsite Provision of Services.
  • Transfers for cases actively involved in the termination process will be approved/denied on a case by case basis.  The determination will be made based on where the case is in the TPR process. If there is a disagreement, the SRA will determine for transfers within the same region, and the director of DSR will determine if more than one region is involved. 
  • Regions have the flexibility to transfer cases from the ongoing SSW to R&C or the permanency team within the same region at TPR or within three (3) days of the signing of the adoptive placement agreement.
  • Regions are responsible for establishing and documenting protocol for case transfer following TPR, including which staff are responsible for completing the presentation summary within the specified timeframes and creation of the agency case.  Regional protocols should also establish procedures for a disrupted adoptive placement within the region.  Regions are also responsible for developing a plan for disseminating this protocol to field staff.
  • Regional protocols only apply to cases transferred within the same region.  If the adoptive family and home are located in another region, the assigned SSW must follow the procedure detailed under the Procedure section above. 
  • When a TPR occurs involving a child who will be adopted in another region, the assigned SSW should notify the R&C staff assigned to the family in the receiving region at the time of TPR and share the intent to adopt.
  • When a child is placed in a private child placing (PCP) home and foster parent adoption is planned, the SSW should notify R&C staff in the region where the family resides at the time of TPR, providing the family’s name and agency.  This will allow the R&C staff to begin gathering the family’s home study and other required information, in order to finalize adoption in a timely manner.  
  • Whenever possible, a joint home visit should be completed between the ongoing worker and the R&C worker to assist the child and adoptive family in transitioning to a new worker, as well as discuss the needs of the family and any services or resources from which the family could benefit. 
  • The ongoing worker and R&C worker should refer to SOP 13.6 Preparing the Child for Adoption when transferring the case and be continuously assessing the needs of the family to ensure a successful adoption. 
  • Cases that are appealed or overturned by court will be handled on a case-by-case basis by the respective region.
  • In the event that the adoption does not finalize due to a disruption from the previously identified adoptive home, a case transfer may be negotiated back to the county of origin. 




  1. Before transferring a case to another county/region, the SSW visits the family in their home to verify that they have moved, and discusses their plans to determine if the move is permanent; 1
  2. Once it is confirmed that a family has relocated to a different county/region, the sending SSW notifies the people or agencies in the receiving county that will need the family's new information.  This includes, but is not limited to the following: 
    1. Children's Benefits Worker; and
    2. Family Support staff.
  3. The sending SSW obtains the current address for the client (this may include living with a friend, relative, or at a shelter) through family support, the post office, driver’s license, or by a home visit.
  4. The sending FSOS contacts the FSOS for the receiving county to provide notice of the transfer.
  5. The sending FSOS shares the case with the receiving FSOS so that services may begin for the family members residing in the receiving county.
  6. The receiving FSOS accepts the shared case in TWIST immediately upon receipt of the request.
  7. The sending SSW ensures that the following information is up to date in TWIST prior to transferring to the receiving FSOS:
    1. Current assessment;
    2. Case plan;
    3. Transfer summary screens;
    4. Court screens;
    5. Individual information in TWIST of all household members;
    6. Any information needed to complete an agency case; and
    7. All ticklers
  8. The sending SSW ensures that all hard copy information is in the file before it is transferred, such as court orders, medical or counseling records, etc.
  9. The sending SSW prepares a case transfer summary that contains relevant content regarding current risk, areas of concern, relevant features of the child, or children’s level of functioning to include:
    1. A summary of the following:
      1. Reason the case was opened;
      2. Progress on the case plan;
      3. Family and child(ren) level of cooperation; and
      4. Services offered to all parties.
    2. Type of case (in home, OOHC, status, kinship, APS);
    3. The grade and school of each child;
    4. Level of care of each child, if appropriate;
    5. Currently scheduled mental health appointments;
    6. Currently scheduled medical appointments;
    7. Upcoming court dates;
    8. Name and phone number of onsite worker assigned, if assigned;
    9. Permanency status and whether the child has been referred to KAPE, if appropriate;
    10. The agency contact and phone number of each provider to the family and/or children;
    11. Collateral contact's name and phone numbers to include the family support worker.
  10. The sending SSW submits the transfer summary to the receiving county and to the sending FSOS for pasting into the TWIST transfer screen.  2
  11. The sending FSOS completes the request for transfer in TWIST.
  12. The sending FSOS notifies immediately upon completion of the case transfer screen, via email, that the case is being sent via TWIST to the:
    1. Receiving FSOS;
    2. Receiving service region administrator (SRA) or designee;
    3. Sending SRA or designee; and
    4. Any investigative FSOS with overdue investigations.
  13. Investigative FSOS ensures completion of overdue investigations within ten (10) days of notice of transfer unless exceptions are granted and documented.
  14. The receiving FSOS accepts the case transfer within three (3) working days of receipt of the TWIST transfer. 
  15. When termination of parental rights (TPR) has been granted the SSW will complete the presentation summary within ten (10) days and:3
    1. Will transfer the agency case to the county of the designated permanency staff or in which the adoptive family resides, within three (3) days of the adoptive placement agreement (APA) being signed;4
    2. Will only transfer a case out of region if there is an identified adoptive home for the child in the receiving region;
    3. Will follow established regional protocols for transfer of cases within the same region following TPR; and
    4. Ensure that any child without an identified adoptive home has already been referred to Child Focused Recruitment Model (CFRM) team.
  16. The receiving FSOS can request reconsideration of the transfer via e-mail to the:
    1. Sending FSOS;
    2. Receiving service region administrator (SRA) or designee; and
    3. Sending SRA or designee.
  17. The sending FSOS provides the hard copy of the case to the receiving county within ten (10) working days after the receiving FSOS accepts the case in TWIST by one (1) of the following methods:
    1. Hand delivery; or
    2. Registered mail.
  18. The receiving FSOS reviews the case file to ensure all required information is present, contacts the sending FSOS to discuss any missing information and to devise a plan for completion.
  19. The SRA or regional designee for the receiving county settles disagreements about case transfers within seven (7) days of notice of the disagreement.
  20. If a dispute between regions cannot be settled, the director of DSR will make the final determination.
  21. The sending SSW completes any missing required case documentation and ensures that this information is completed no later than thirty (30) calendar days from when the case was shared.
  22. The sending SSW attends the case planning conference, if a case plan is due within thirty (30) calendar days, to promote a smooth transition, particularly in out-of-home care (OOHC) cases and if distance prohibits, is available by conference call.
  23. The sending SSW attends court (if the case is court active and if the sending SSW is the one who filed the petition) and completes the court report if it is based on the petition filed.


  1. The SSW may also contact the Family Support office or the school system to verify a move. 
  2. The Case Transfer Form may be used if so desired. The completed Case Transfer Form may be completed and cut/paste into the TWIST Case Transfer Summary Screen to eliminate duplication.
  3. Based on regional protocol, contract staff or another staff person may be assigned to complete the presentation summary packet.
  4. The APA should be signed within thirty (30) days of R&C receiving the presentation summary packet.  If the APA has not been signed within thirty (30) days, the case should be transferred to R&C at the end of the thirty (30) day period.  The R&C worker should notify the SSW as soon as the APA is signed.
  5. If there are continued delays n transfer of a court case between jurisdictions, it may be appropriate to consult with the Office of Legal Services for guidance. 


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