Department for Community Based Services

Standards of Practice Online Manual

2.6 Completing the CPS Intake

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter 2-Child Protective Services (CPS) Intake and Investigation
2.6 Completing the CPS Intake

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Legal Authority/Introduction



Centralized intake staff utilize the following information to determine which path is most appropriate for each report received: 

  • Law enforcement assist path-Reports that identify a non-caretaker as the alleged perpetrator of maltreatment and, therefore, do not meet the CPS acceptance criteria, are assigned and forwarded to the appropriate law enforcement agency. A non-caretaker report of human trafficking is the only exception.  Reports where law enforcement requests assistance from CPS are also assigned to this path.
  • Safe Infant path-These reports are taken as dependency cases, based on the parameters of the Kentucky Safe Infants Act.  As long as there are no other indicators of abuse or neglect, children abandoned at appropriate “safe places” will be entered on this path.
  • Safety Net path-For use when family support reports discontinuance from the K-Tap program and refers a family for a safety assessment.
  • Status Offender path-Reports that involve children who have been placed on supervision or committed by a family status court or district juvenile court are accepted on this path. 
  • Facility Investigation CPS path-For use when CPS investigations are conducted inside a facility.
  • Court Ordered Risk Assessment or Home Evaluations path-This path is utilized when a relative is being investigated for placement of a child or when the court orders an investigation of a relative’s home.
  • CPS Dependency path-This path is chosen when a report is received about a child’s improper care, custody, control or supervision that is not due to an intentional act or lack of action by a caretaker (922 KAR 1:330).
  • CPS Abuse/Neglect path-This path is chosen when a report is received that meets the statutory or regulatory definition of abuse or neglect where the alleged perpetrator is in a caretaking role (922 KAR 1:330) or in a non-caretaker role for allegations of human trafficking  
  • Resource linkage path-Calls that request agency information or community services are assigned to the resource linkage path.   
  • Does Not Meet-Reports that fall under SOP 2.5 follow this path.
  • Non-Specific Court Orders-Court orders that specify an action other than a risk assessment or home evaluation, a status offender case, or a guardianship action.
  • Out of State Requests for Assistance-Include requests from another state to conduct a relative home evaluation, an adoptive home study, a courtesy activity not related to ICPC/ICAMA, a foster parent home study, or monitor a placement/provide supervision for an out of state child in placement in Kentucky.
  • Non Compact Requests-Includes requests from another state that are not ICPC related for interviews, service provision related to ongoing services, or to monitor family's progress per the other state's request for a family/child currently residing in Kentucky.


After gathering all available information from the reporting source, the intake SSW:

  1. Advises the reporting source that they will submit the report to the FSOS or designee for intake determination;
  2. Completes the intake documentation and immediately submits it to the FSOS, or designee, for review and approval; and
  3. If taking a child fatality report, enters the date of death.

The FSOS or designee:

  1. Reviews the intake information received, including the history of the family, and then makes a determination as to:
    1. Whether the call contains protective service allegations;
    2. Whether the report meets acceptance criteria; and, if so,
    3. The immediate safety and risk of harm of the child(ren); and
  2. Completes the intake screens and submits through appropriate channels.
  3. Ensures that specialized investigation reports are entered in TWIST under the alleged perpetrator’s name and referenced back to the facility or other setting;
  4. Ensures that human trafficking (exploitation) reports are entered in TWIST under the name of the child’s custodial parent/caretaker;  1
  5. Immediately notifies the SRA or designee of all reports meeting criteria for a specialized investigation which include:
    1. DCBS or private child placing (PCP) foster and adoptive homes;
    2. Private child caring (PCC) facilities;
    3. Crisis stabilization units;
    4. Registered family child care homes or licensed child care facilities;
    5. Registered (subsidized) or family child care providers;
    6. Department for Community Based Services (DCBS) employees
    7. School personnel;
    8. Supports for community living (SCL);
    9. Community mental health and mental retardation center (CMHC);
    10. Psychiatric residential treatment facilities (PRTF);
    11. Psychiatric hospitals;
    12. Camps;
    13. Day treatment facilities;
    14. Child fatalities and near fatalities; and
    15. Human trafficking.

The SRA or designee:

  1. Assigns staff to conduct specialized investigations taking into consideration whether to assign staff who have direct knowledge of the case or whether there is a need to assign the investigation to another county or request assistance from an another service region.


  1. If the parent/caretaker is not named as responsible for the exploitation, the parent should be listed in the referral screen only, not the incident screen.  The non-caretaker who is responsible for the exploitation should be listed in the incident screen.


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