Department for Community Based Services

Standards of Practice Online Manual

1.11 Onsite Provision of Services

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter 1-Fundamentals of Practice
1.11 Onsite Provision of Services

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Legal Authority/Introduction


  • N/A


Interviewing protocol when child/family member resides out of state/county

The SSW:

  1. Contacts the county or state where the perpetrator resides and requests that services be provided to the perpetrator (refer to Case Transfer and Onsite Supervision Tip Sheet);
  2. Contacts the appropriate law enforcement agency that has jurisdiction where the alleged incidents were reported to have occurred for assistance, when assigned a sexual abuse investigation;
  3. Follows these procedures when the Cabinet receives a referral of abuse or neglect that occurred in another state, but the child is now residing in Kentucky:
    1. Contacts the social service agency in that state to make a referral and Cabinet staff interviews the child at the request of the out of state agency;
    2. Assesses the current safety of the child due to risk of harm should the other agency not request interviews;
    3. Completes the referral here, if the entire family is living in Kentucky; however, the SSW will: 
      1. Notify law enforcement in the other state; and
      2. Document this notification;
    4. Makes attempts to locate the family through the following methods if a family moves during an investigation: 5
      1. Family Support;
      2. The school system;
      3. Driver’s licenses; or
      4. Any other methods of locating available;
  4. Shares the case so information can be entered in TWIST and requests onsite interviews of individuals needed to complete the referral if the investigation has been initiated with an interview of the child and the family moves; 
  5. Follows these procedures, after consultation with the FSOS, when requesting interview assistance:
    1. Calls the county intake with the following information:
      1. The name and location of the individual(s) to be interviewed;
      2. The specific information, if any, that needs to be obtained during the interview; and
      3. The name and location of any collateral contacts that need to be interviewed;
    2. Sends a follow-up request in writing (by email or fax);
  6. Follows these procedures, after consultation with the FSOS, when requesting documentation assistance:
    1. Calls the centralized intake team with the exact documentation needs, including the contact’s:
      1. Name;
      2. Address; and
      3. Phone number;
    2. Shares the case with the county providing the onsite services;
  7. Follows procedures outlined in SOP 3.2 Timeframes and Ongoing Service Requirements for All In Home Services Cases or SOP 4.14 Timeframes for All OOHC Cases for referrals that result in a case being opened for ongoing services.
  8. The SSW providing the onsite services completes and documents all information in TWIST within fourteen (14) working days.

Protocol for Ongoing Services

The onsite SSW:

  1. Provides the following onsite services for the child(ren):
    1. Visits the child within seventy-two (72) hours of assignment;
    2. Visits the child in the foster home at least monthly, or as per policy, and enters the information in the shared case in TWIST;
    3. Serves as the contact for the foster parents if an emergency with the child arises;
    4. Assists with transportation if necessary; 1 
  2. Assists with the emergency and notifies the SSW with case management responsibility within twenty-four (24) hours;
  3. Provides the following onsite services for non-custodial parents:
    1. Visits the parent within seven (7) working days of assignment;
    2. Visits the parent monthly, or as per policy, and enters the information in the shared case in TWIST;
    3. Refers the parent to services per their case plan, such as counseling, drug testing, educational services, etc., while following up with any providers to determine the level of progress of the parent;
    4. Attends case conferences or participates by phone if distance prohibits; 
    5. Attends court hearings as needed to provide information on the parent’s progress; and
    6. Facilitates visitation between the parent and child(ren) in cooperation with the SSW assigned case management responsibilities.

The SSW with case management responsibility:

  1. Maintains responsibility for:
    1. Developing the assessment and case plan;
    2. Making case decisions regarding the child;
    3. Contacting the child by phone no less than monthly; and
    4. Visiting the child no less than quarterly;
  2. Communicates with the onsite SSW at least twice monthly.

Practice Guidance

  • Onsite supervision is requested when a:
    • Child is placed in a DCBS resource home, a kinship care or relative placement that is fifty (50) miles or more (one way) from their county of origin; or
    • Non-custodial parent resides in another county, who is currently a part of a case plan and working with the Cabinet in regards to his or her children.  This could also include offering services to a parent who is not currently involved in case planning regarding his or her child(ren).
  • Onsite supervision may be requested, on a case by case basis, when: 
    • The child resides in another location when the referral is received; or
    • A foster home referral is received.  The decision to allow another county/region to handle a foster home investigation is based on regional protocol and must be deemed appropriate by the SRA.
  • Onsite supervision should not be requested if the child resides in a:
    • Private child placing (PCP) foster home; or
    • Private child caring (PCC) residential facility. 2
  • All problematic issues will be negotiated and resolved between the SRA or designee in each region.   


  1. Foster parents will have primary responsibility for transporting child.
  2. Due to quarterly visit requirements for these children, it is not in the best interest to provide onsite services to the child because it will not provide continuity for the child.  Exceptions, though rare, might include a child who has a termination of parental rights (TPR) and is in a planned permanent living arrangement (PPLA) PCP foster home.


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