Department for Community Based Services

Standards of Practice Online Manual

1.14 Limited English Proficiency (LEP)

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter:
Chapter 1-Fundamentals of Practice
Effective:
12/15/2011
Section:
1.14 Limited English Proficiency (LEP)
Version:
2

When a section of SOP has been revised users will see the following: Added {This is added material}, Deleted {This is deleted material}. The bold and strikethroughs will appear on the site for fifteen (15) days after a modification and will then be removed.

Resource

Links to other websites:

 

Legal Authority/Introduction

LEGAL AUTHORITY:

Procedure

All Division of Protection and Permanency (DPP) staff:

  1. Follow the Cabinet for Health and Family Services (CHFS) policy and procedures as instructed in the memorandum dated 11/8/2004 regarding clients with limited English proficiency.

If a document translation is needed, the SSW: 

  1. Completes the Translation Request Form which is located on the Translation and LEP Office Resources page and e-mails it to the Language Access Section; the document may also be mailed or faxed to the following location:

    275 East Main Street, 5C-D
    Frankfort, KY 40621
    (502) 564-7770 (phone)
    (502) 564-3129 (fax)

Practice Guidance

  • If the document translation request is in regards to a substantiation letter, make sure that the date posted on the letter is the date it was mailed or hand delivered to ensure adherence to appropriate timeframes regarding the complaint process.     

 

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